Basic
For small teams that want a straightforward service desk.
€24/ month
Your service desk. Your way.
Launch your own professional service desk portal with the features, branding and flexibility your business needs.
Every feature in every packageNo limit on agentsCancel any time
ServiDeskly
PinnedManage
Service Desk today
Colour mode
SC
Sam CarterAgent
Search tickets, people, references...
My workManager
Good morning, Sam
4 tickets need you today.My work
Open tickets38 -6 today
Raised today14 +3
SLA met97% 30 days
At risk2 act now
Assigned to me Most urgent first
Activity
INC-000415 resolvedSam Carter - just now
Petra Mala joined HardwareAdded to the group - 2 h ago
Response target breachedINC-000421 - 40 m ago
SR-000236 raisedHR Team - 1 h ago
Tickets
13Active2Unassigned4Assigned to me353All time
Show All ticketsTeam AnyType AnyStatus ActiveSLA Any
ReferenceTitleStatusPriorityRequester
INC-000418IncidentPrinter on floor 2 jams on every job
Assign to me
Lucie Horakova - (ServiDeskly) raised this 2 h ago
It jams on the second page every time, even with new paper.
Conversation
Automation09:12
Routed to Desktop Support by "Printers to Desktop Support".
Reply to Lucie...Send
First response1 h 12 mto goDue Today 11:30
Resolution6 h 40 mto goDue Today 17:00
Details
- Status
- Open
- Priority
- High
- Type
- Incident
- Group
- Desktop Support
- Requester
- Lucie Horakova
- Assignee
- Sam Carter
SR-000233Service requestNew laptop for Jana Novakova
Assign to me
Petr Svoboda - (ServiDeskly) raised this yesterday
Jana starts on Monday in Finance. A 14" model, please.
Conversation
Sam Carter08:40
Ordered - it arrives on Thursday. I will set it up the same day.
Reply to Petr...Send
First responseMetby 2 hDue Yesterday 15:00
Resolution2 d 3 hto goDue Fri 12:00
Details
- Status
- In progress
- Priority
- Normal
- Type
- Service request
- Group
- Hardware
- Requester
- Petr Svoboda
- Assignee
- Sam Carter
SR-000231Service requestAccess to the finance share
Assign to me
Martin Dvorak - (ServiDeskly) raised this Tue
I need read access to the quarterly reports folder.
Conversation
Sam CarterTue
On hold: waiting for approval from the head of Finance.
Reply to Martin...Send
First responseMetby 5 hDue Tue 14:00
ResolutionPausedon holdDue Waiting for approval
Details
- Status
- On-hold
- Priority
- Normal
- Type
- Service request
- Group
- Identity
- Requester
- Martin Dvorak
- Assignee
- Sam Carter
INC-000415IncidentShared mailbox not syncing on phone
Assign to me
Eva Novotna - (ServiDeskly) raised this today 07:55
The support mailbox stopped updating on my phone this morning.
Conversation
Sam Carter10:02
Re-added the account - new mail arrives again. Resolved.
Reply to Eva...Send
First responseMetby 1 hDue Today 09:55
ResolutionMetby 3 hDue Today 13:00
Details
- Status
- Resolved
- Priority
- Normal
- Type
- Incident
- Group
- Messaging
- Requester
- Eva Novotna
- Assignee
- Sam Carter
INC-000421IncidentVPN drops every hour
Assign to me
Tomas Kral - (ServiDeskly) raised this 5 h ago
Working from home, the VPN disconnects on the hour, every hour.
Conversation
Petra Mala09:55
Looking into the gateway logs now.
Reply to Tomas...Send
First response40 moverdueDue Today 09:15
Resolution2 h 10 mto goDue Today 15:00
Details
- Status
- Open
- Priority
- Urgent
- Type
- Incident
- Group
- Network
- Requester
- Tomas Kral
- Assignee
- Unassigned
SR-000236Service requestNew starter: Klara Benesova
Assign to me
HR Team - (ServiDeskly) raised this 1 h ago
Klara joins Sales on Monday: an account, a laptop and a phone.
Conversation
Automation10:20
Added the tasks from the "New starter" template.
Reply to HR...Send
First response3 hto goDue Today 14:20
Resolution3 dto goDue Mon 09:00
Details
- Status
- Open
- Priority
- Low
- Type
- Service request
- Group
- Onboarding
- Requester
- HR Team
- Assignee
- Unassigned
New ticket
Using the Incident formKindIncident
FormSomething is broken
TitleA short summary
CategoryHardware
PriorityNormal
DescriptionWhat happened, and what did you expect?
Raise ticket
Reports
Desktop Support - the last 30 daysPin to sidebarDownload
Raised214
Resolved198
SLA met97%
Median resolution5 h 40 m
Day by day Raised in the last 14 days
Why teams choose itEverything a service desk needs.
Everything a service desk needs.
Nothing it does not.
Live in minutes
Your own helpdesk at your own address, ready while you watch. No installation, nothing to host.
Yours, not ours
Your name, logo, colours and requester portal - your customers never see ours.
Automates the busywork
Route, assign, set priorities and call your other systems from a visual canvas.
Secure by design
Single sign-on, role-based access and a full audit trail.
How it works
Three steps to your own helpdesk
From choosing a package to your first ticket in one sitting.
Choose and configure
Pick the package that fits, name your helpdesk and choose its address.
We build it for you
Your helpdesk is set up in a few minutes, and you can watch it happen.
Make it yours
Set your administrator password, connect your mailbox, invite your team and add your logo.
Packages
Pick the support that fits you
Every feature in every plan, with no limit on agents. Choose the support you want.
Team
For teams that want faster support and help getting started.
€49/ month
Features
A complete service desk, out of the box
Built for IT teams first, and just as good for HR, facilities and customer support.
Tickets and forms
Incidents, service requests, changes and tasks, each with forms you build: sections, two columns, custom fields, conditions.
Email that threads
Connect Microsoft 365 or any other mailbox. Replies land on the right ticket automatically.
Service levels
Response and resolution targets per priority, in business hours, with holidays, pause on hold and breach alerts.
Automation
Build workflows on a visual canvas, and connect them to your other systems.
Requester portal
A calm place for your people to raise and follow requests - in your design, or written in your own HTML and CSS.
Dashboards
My work and manager views for your team; announcements and availability for your requesters.
Service levels
Every clock, in business time
Each ticket shows its response and resolution clocks. Your team sees what is at risk before it breaches, and managers are told when one does.
- Business hours and holidaysCounted in your time zone, across clock changes.
- Alerts that matterOnly at risk or breached - no noise.
INC-000418Open
Printer on floor 2 jams on every job
First response1 h 12 m left
Resolution6 h 40 m left
Jana replied by emailThreaded into this ticket - 10 m ago
Appearance
Report a problemRequest a laptopNew starter
Customisation and branding
It looks like you, not like us
Your name, logo, colours and font across the helpdesk and every email it sends.
- Appearance in a few clicksLogo, accent colours and font, applied everywhere at once.
- Your own requester portalDesign it yourself and preview it on any screen.
- Emails in your wordsEvery notification editable, with your logo inside the message.
Integrations and automation
Fits the tools you already use
Sign in with your directory, read your mailboxes, and let automations talk to your other systems.
Microsoft Entra IDGoogle WorkspaceOktaAny OpenID ConnectDirectory syncMicrosoft 365 mailAny mailboxWebhooksREST API
Route laptop requestsOn
TriggerTicket raisedForm: New laptop
ActionAssign groupHardware
HTTPAsset systemPOST /orders
FAQ
Questions, answered
What exactly do I get?
Your own service desk at your own address - not a shared account in somebody else's. Every plan includes every feature, with no limit on agents; plans differ only in the support that comes with them.
How long does it take?
A few minutes. You watch it being set up, and a button appears when it is ready so you can choose your administrator password.
Can I use my Microsoft 365 mailbox?
Yes. Connect Microsoft 365 or any other mailbox, and replies land on the right ticket automatically.
Can my people sign in with their work accounts?
Yes, we support multiple identity providers, like Microsoft Entra ID, Google Workspace and Okta, and accounts can stay in sync with your directory automatically.
Where is my data?
In Microsoft Azure data centres, kept separate from every other customer.
Can I cancel?
Yes, from your account. After you cancel, your data is removed at the end of the billing period, and you will not be billed again.
Ready when you are
Your service desk, live in minutes.
Pick a package, give it your name and address, and watch it being built. No installation, no servers to look after.