Good morning, Sam
4 tickets need you today.Assigned to me Most urgent first
Activity
Tickets
INC-000418IncidentPrinter on floor 2 jams on every job
It jams on the second page every time, even with new paper.
Conversation
Routed to Desktop Support by "Printers to Desktop Support".
Details
- Status
- Open
- Priority
- High
- Type
- Incident
- Group
- Desktop Support
- Requester
- Lucie Horakova
- Assignee
- Sam Carter
SR-000233Service requestNew laptop for Jana Novakova
Jana starts on Monday in Finance. A 14" model, please.
Conversation
Ordered - it arrives on Thursday. I will set it up the same day.
Details
- Status
- In progress
- Priority
- Normal
- Type
- Service request
- Group
- Hardware
- Requester
- Petr Svoboda
- Assignee
- Sam Carter
SR-000231Service requestAccess to the finance share
I need read access to the quarterly reports folder.
Conversation
On hold: waiting for approval from the head of Finance.
Details
- Status
- On-hold
- Priority
- Normal
- Type
- Service request
- Group
- Identity
- Requester
- Martin Dvorak
- Assignee
- Sam Carter
INC-000415IncidentShared mailbox not syncing on phone
The support mailbox stopped updating on my phone this morning.
Conversation
Re-added the account - new mail arrives again. Resolved.
Details
- Status
- Resolved
- Priority
- Normal
- Type
- Incident
- Group
- Messaging
- Requester
- Eva Novotna
- Assignee
- Sam Carter
INC-000421IncidentVPN drops every hour
Working from home, the VPN disconnects on the hour, every hour.
Conversation
Looking into the gateway logs now.
Details
- Status
- Open
- Priority
- Urgent
- Type
- Incident
- Group
- Network
- Requester
- Tomas Kral
- Assignee
- Unassigned
SR-000236Service requestNew starter: Klara Benesova
Klara joins Sales on Monday: an account, a laptop and a phone.
Conversation
Added the tasks from the "New starter" template.
Details
- Status
- Open
- Priority
- Low
- Type
- Service request
- Group
- Onboarding
- Requester
- HR Team
- Assignee
- Unassigned
New ticket
Using the Incident formReports
Desktop Support - the last 30 daysDay by day Raised in the last 14 days
What you get
Your own helpdesk at your own address - every feature, with no limit on agents.
- Every feature included
- No limit on agents
- Email and chat support
- Same-business-day answers
Suits
- An IT service desk with several teams
- SLAs with business hours and holidays
- Integrations with your other systems
Package specifications
- Agents
- No limit
- Support
- Email and chat, same business day
- Setup fee
- None
- Billing
- Monthly, or yearly with 5% off
A look at the interface
Included in Team
Tickets
- Incidents, service requests, changes and tasks
- Form builder with sections and custom fields
- Approvals
- Attachments with preview
- Microsoft 365 or any other mailbox
- Replies land on the right ticket
- Send through your own mail servers
- Editable notifications with your logo
Automation
- Visual automation canvas
- Secure connections to your other systems
- REST API
Service levels
- Response and resolution targets per priority
- Business hours, holidays, pause on hold
- Breach alerts to the team manager
Sign-in and security
- Single sign-on with multiple identity providers
- Directory sync
- Role-based access
- Full audit trail
Your brand
- Logo, colours and fonts
- Your own requester portal design
- Dashboards and announcements for requesters
Built to be trusted
Single sign-on
Sign in with Microsoft, Google, Okta and other identity providers.
Role-based access
Decide who can see and change what.
Encrypted credentials
Passwords and keys are stored encrypted.
Full audit trail
Every important change is recorded.
Questions about Team
What exactly do I get?
Your own service desk at your own address - not a shared account in somebody else's. Every plan includes every feature, with no limit on agents; plans differ only in the support that comes with them.
How long does it take?
A few minutes. You watch it being set up, and a button appears when it is ready so you can choose your administrator password.
Can I use my Microsoft 365 mailbox?
Yes. Connect Microsoft 365 or any other mailbox, and replies land on the right ticket automatically.
Can my people sign in with their work accounts?
Yes, we support multiple identity providers, like Microsoft Entra ID, Google Workspace and Okta, and accounts can stay in sync with your directory automatically.
Where is my data?
In Microsoft Azure data centres, kept separate from every other customer.
Can I cancel?
Yes, from your account. After you cancel, your data is removed at the end of the billing period, and you will not be billed again.
Your service desk, live in minutes.
Pick a package, give it your name and address, and watch it being built. No installation, no servers to look after.
Questions first? Write to sales@servideskly.com